Hi, we are planning a corporate holiday party for 80 people. Can you do a tasting and give us pricing?
8:57 PM — After hours
Hi! We would love to cater your holiday party. For 80 guests, packages start at $45/person. Book a free tasting here: santiagocatering.serviceengine.io
8:57 PM — Instant reply
Client booked a tasting at 8:58 PM. Potential $3,600 event in pipeline.
Sound familiar?
These are the problems caterers deal with every day. Service Engine fixes all of them.
- You are prepping food for a weekend event and cannot answer calls from new leads all week
- Potential clients inquire and then go quiet, and you lose track of who to follow up with
- Scheduling tastings and consultations involves endless email and text exchanges
- Events go perfectly but you never collect Google reviews from the host
- Wedding season floods your phone and you cannot respond to every inquiry quickly enough
Here's how we help
Service Engine gives caterers every tool they need to recover revenue and communicate better.
- Missed-call text-back captures every inquiry when you are in the kitchen or at an event
- Online booking lets clients schedule tastings, consultations, and planning meetings
- Automated reminders ensure clients show up for tasting appointments and planning sessions
- AI agent answers after-hours questions about your menus, capacity, pricing, and availability
- Automatic review requests after events build your Google reputation effortlessly
- Shared inbox keeps every client conversation organized from first inquiry to event day
Replace the duct tape
Stop managing 5 disconnected tools. One platform handles everything.
Before Service Engine
5 disconnected tools. Missed leads. Wasted time.
After Service Engine
One platform. Everything connected. Nothing falls through the cracks.
How it works for caterers
Five things happen automatically. You don't lift a finger.
Client reaches out
Via text, call, or your booking page — any time, day or night.
AI answers instantly
Hours, pricing, availability — your AI front desk handles it.
They book online
Pick a service + time. Confirmed instantly via SMS.
Reminders go out
24h and 1h before. No-shows drop 80%.
Review request sent
After the appointment — Google review link via text.
Everything included for caterers
Missed-Call Text-Back
Every unanswered call gets an instant text with your booking link.
AI Front Desk
Answers questions 24/7 via text — hours, pricing, availability.
Online Booking
Clients book anytime. Real-time availability. SMS confirmation.
SMS Reminders
24h and 1h automated reminders. Follow-ups for no-shows.
Review Requests
Auto-text after appointments with your Google review link.
Shared Inbox
All conversations in one place. Business separate from personal.
“I was losing leads left and right during my busy season because I could not get to the phone while prepping. The text-back and AI agent keep the conversation going until I can follow up personally. My tasting bookings are up 50%.”
Maria Santiago
Owner, Santiago Catering Co.
Caterers FAQ
Common questions from caterers about Service Engine.
Yes. Create a tasting session as a service with its own duration. Clients pick a date and time that works for them.
Configure the AI with your menu offerings, per-person pricing ranges, and minimum headcounts. It provides helpful information and directs serious inquiries to book a tasting or consultation.
When inquiry volume spikes, the AI agent handles initial questions and the booking page schedules consultations automatically. You focus on the food, not the phone.
Create separate services for corporate lunch orders, event catering consultations, and recurring meal deliveries. The system works for any client type.
Review requests are typically sent the day after an event, when the host is still thrilled about the food and service. This is the ideal time for a positive review.