Our AC is blowing warm air. Can you send someone this week?
10:13 PM — After hours
Hi! Sorry about that. We have repair slots Wednesday and Thursday. Book the earliest time here: castilloheatingair.serviceengine.io
10:13 PM — Instant reply
Client booked Wednesday AM at 10:14 PM. $350 repair secured.
Sound familiar?
These are the problems hvac technicians deal with every day. Service Engine fixes all of them.
- Service calls come in while you are crawling through an attic and you cannot answer
- Homeowners forget about scheduled maintenance visits and are not home
- Seasonal demand spikes overwhelm your phone and you lose leads to faster competitors
- You spend Sunday nights confirming Monday appointments instead of relaxing
- Getting customers to leave reviews after a great install feels pushy and never happens
Here's how we help
Service Engine gives hvac technicians every tool they need to recover revenue and communicate better.
- Missed-call text-back captures every lead with an instant reply and booking link
- Online booking lets homeowners schedule tune-ups, repairs, and installations on their time
- Automated reminders reduce missed appointments and wasted drive time
- AI agent handles after-hours inquiries about pricing, availability, and common HVAC questions
- Automatic review requests after completed jobs build your online reputation without the awkward ask
- Shared inbox consolidates all customer messages so nothing falls through the cracks
Replace the duct tape
Stop managing 5 disconnected tools. One platform handles everything.
Before Service Engine
5 disconnected tools. Missed leads. Wasted time.
After Service Engine
One platform. Everything connected. Nothing falls through the cracks.
How it works for hvac technicians
Five things happen automatically. You don't lift a finger.
Client reaches out
Via text, call, or your booking page — any time, day or night.
AI answers instantly
Hours, pricing, availability — your AI front desk handles it.
They book online
Pick a service + time. Confirmed instantly via SMS.
Reminders go out
24h and 1h before. No-shows drop 80%.
Review request sent
After the appointment — Google review link via text.
Everything included for hvac technicians
Missed-Call Text-Back
Every unanswered call gets an instant text with your booking link.
AI Front Desk
Answers questions 24/7 via text — hours, pricing, availability.
Online Booking
Clients book anytime. Real-time availability. SMS confirmation.
SMS Reminders
24h and 1h automated reminders. Follow-ups for no-shows.
Review Requests
Auto-text after appointments with your Google review link.
Shared Inbox
All conversations in one place. Business separate from personal.
“During peak summer, I used to miss 15-20 calls a day. Now every one of those callers gets a text back in seconds. I booked $12,000 in extra work last July alone from those recaptured leads.”
Rick Castillo
Owner, Castillo Heating & Air
HVAC Technicians FAQ
Common questions from hvac technicians about Service Engine.
Yes. Create different services for each offering. You can add or remove seasonal services anytime from your dashboard.
Configure the AI agent with your emergency protocol. It can provide immediate troubleshooting tips and direct urgent requests to your emergency line.
Absolutely. Create separate service types for residential and commercial work, each with appropriate durations and pricing.
While automated recurring reminders are on our roadmap, you can use the shared inbox to manually message maintenance plan customers when service is due.
The dashboard is simple and straightforward. Most HVAC businesses are fully set up and running in under 15 minutes. If your team can send a text, they can use Service Engine.